Frequently Asked Questions

Not sure where to begin? The All-Surface Tool 3-in-1 covers glove, brush and comb duties in one — most homes stop there. If your pet is nervous, elderly, or has never tolerated grooming, start with the Cuddle Glove instead; its silicone tips feel like a stroking hand, not a tool. Still torn between a glove and a brush? See our glove vs brush comparison.

Every tool in the range works on both cats and dogs, on short, medium and long coats. Heavy shedders and double-coated breeds usually see the biggest difference from the All-Surface Tool or the Dual Brush. For specifics by coat type, see our guide to brushing double-coated breeds.

Yes. Every tool uses rounded silicone tips or fine, smooth teeth designed to lift loose fur without pulling on skin — safe for nervous, senior or sensitive-skin cats and dogs. The Cuddle Glove is the gentlest starting point if your pet has never tolerated grooming before.

No — our tools use silicone tips and soft-touch teeth, not a metal blade, so they lift fur without snagging fine fabrics like silk, knitwear or car upholstery.

Food-safe silicone tips and fine-tooth combs on an ergonomic handle — no metal blades, no batteries, nothing to charge. The Mist Comb pairs a detangling spray with a fine-tooth comb; the Machine Tablets use an effervescent, pet-safe formula.

Most cats and dogs are well covered with a single glove or brush. For heavy shedding, long fur, multiple pets, or a full routine — brushing, detangling, clean-up — mix tools with the bundle builder; the discount stacks automatically.

Built for years of regular use, not a season — no batteries, no moving parts to wear out. If anything arrives faulty, you're covered by our guarantee below.

Brush in the direction of the coat in short, gentle strokes — the silicone tips lift loose fur as you go. Fur collects on the tool and peels off in one sheet when you're done, so there's no shaking it out over the floor.

Mist lightly as you comb — the spray loosens knots so the rounded teeth glide through without pulling, ideal for finishing off tangles the brush leaves behind.

Drop one effervescent tablet into an empty wash — it breaks down pet hair and odour clinging to the drum and filters, so the next load comes out cleaner. Use it every few washes, or whenever fur starts building up in the machine. More on why this matters in our guide to pet hair in washing machines.

A couple of minutes, 2-3 times a week, keeps most pets on top of shedding — daily during heavy seasonal shedding in spring and autumn. Full routine here: how to stop dog shedding at home.

Rinse the silicone tips or comb teeth under warm water and wipe dry — no disassembly, no maintenance kit needed.

No — checkout as a guest with just your email and delivery address. You'll still get order and tracking updates by email.

Pick any mix of tools for shedding, detangling and clean-up — the more you add, the more the discount stacks automatically at checkout. No code needed.

Email support@meoggy.com with your order number as soon as possible — if it hasn't been dispatched yet, we'll amend or cancel it. Once it's shipped, our standard returns process applies instead.

All major debit and credit cards, processed through Shopify's secure, encrypted checkout, plus any additional express payment options shown at checkout.

Yes — checkout runs on Shopify's PCI-compliant, encrypted payment system. We never see or store your full card details.

We dispatch within 1-3 working days. Because we ship direct from our making partners — no warehouse, no markup — total delivery is 8-15 working days from order to arrival; most land well before that. Full details on our Delivery & Returns page.

Not yet — we're focused on doing the UK properly first.

Yes, on all UK orders over £45. Below that, a flat delivery charge applies at checkout.

Every order gets a tracking link emailed the moment it ships. Already have a tracking number? Enter it directly on our Track Your Order page for live updates.

Standard delivery can take up to 15 working days from dispatch, so it's often still on the way. If it's been longer than that, email support@meoggy.com with your order number and we'll chase it for you.

Email us immediately at support@meoggy.com — we can update the address if the order hasn't been dispatched yet.

Try any tool for 30 days. If it hasn't cut your fur problem, email us and we'll refund you in full — no need to post it back.

You're covered by the same 30-Day Fur-Free Promise — email us within 30 days of delivery and we'll refund you in full, no questions asked, no return needed.

Refunds are processed within 5 working days of your request being approved.

Email support@meoggy.com with a photo and your order number — we'll send a replacement or refund, whichever you prefer, at no cost to you.

Meoggy started with one owner (Omar) who was allergic to his own cat's fur, even after switching to a hypoallergenic breed. Read the full story on our About page. We're a small, London-run team shipping direct from our making partners, no warehouse markup in between.

Yes — we'd rather have zero reviews than one fake one. Every review on this site comes from an actual customer.

Email support@meoggy.com — a real person replies within 24 hours, Monday to Friday.